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Terms and Conditions

 

1. ABOUT THESE TERMS

These Terms and Conditions govern:

  • Use of the Safe Experts Ltd website

  • Use of Safe Experts Ltd services

  • Use of client portals and hosted documentation

By using this website or engaging Safe Experts Ltd, you agree to be bound by these Terms. All content on this website, including text, graphics, training materials, documents and intellectual property, belongs to Safe Experts Ltd unless otherwise stated. Content must not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

Content on this website is provided for general information only and does not constitute professional advice. Professional advice is provided only where services are formally engaged by Safe Experts Ltd.

 

2. BUSINESS CUSTOMERS ONLY

Safe Experts Ltd provides services exclusively to businesses.

By using this website, submitting forms, or booking services, you confirm that you are acting in the course of business and not as a consumer.

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3. CONTRACTUAL HIERARCHY

Where a separate written or signed Service Contract is in place, that Service Contract shall take precedence over these Terms and Conditions.

 

4. SERVICES

Safe Experts Ltd shall exercise reasonable skill and care in the delivery of all services. 

Documentation prepared on behalf of the client:

  • Shall reflect conditions observed and information provided at the time

  • Does not constitute a guarantee of ongoing compliance

 

Risk Assessments 

Safe Experts Ltd shall not be responsible for changes in conditions, use of premises, or failure to implement recommendations.

Risk assessments and related documentation are advisory in nature and do not remove or replace the client’s legal duties under applicable legislation.

Safe Experts Ltd reserves the right to refuse access to any area where unsafe practices, dangerous conditions, or inadequate controls are identified, and shall not proceed until such conditions have been made safe.

 

Training 

Safe Experts Ltd reserves the right to decline participation of any individual where, in its reasonable opinion, the training is not suitable for that individual. The client shall be responsible for nominating a suitable alternative.

 

5. CLIENT RESPONSIBILITIES FOR SERVICE DELIVERY

Clients must:

  • Provide site procedures, pre-visit questionnaires, and any required supplier set-up information

  • Provide accurate and complete information

  • Provide access to premises and records

  • Ensure submission of required consent forms

  • Ensure nominated staff are available for training and a suitable training room is provided and set up for the required duration

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6. CLIENT PORTAL & CONFIDENTIAL INFORMATION

Safe Experts Ltd may provide a secure online portal for clients.

Access:

  • Access is restricted via password-protected pages

  • Each client is responsible for maintaining confidentiality of login credentials

  • Safe Experts Ltd shall not be liable for unauthorised access resulting from client misuse of credentials

  • Access to portal content is granted solely for the client’s internal business use and may be revoked in the event of misuse or breach of these Terms

Information Confidentiality:

All information within the secure online portal is confidential. The client shall not, without prior written consent of Safe Experts Ltd:

  • Disclose such information externally

  • Distribute or reproduce such information

  • Use such information for any purpose other than internal business compliance

Data Protection & Security:

Clients are responsible for ensuring that any information uploaded or shared does not breach data protection laws or confidentiality obligations. While reasonable security measures are in place, no system is entirely risk-free.

 

7. INTELLECTUAL PROPERTY

All materials produced by Safe Experts Ltd remain its intellectual property.

Clients are granted a non-transferable licence to use documents for internal compliance purposes only. Content must not be copied, reproduced, resold, distributed, published, or reused outside the client’s organisation without written consent by Safe Experts Ltd.

 

8. GOODS OR MATERIALS

Where goods or materials are supplied:

  • Risk passes upon delivery

  • Title remains with Safe Experts Ltd until payment is received in full

 

9. FEES & PAYMENT

  • All fees are in GBP and exclusive of VAT

  • Payment terms are 30 days unless otherwise agreed

  • Overdue payments shall accrue interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

Safe Experts Ltd reserves the right to:

  • Suspend services for non-payment

  • Withhold documents or portal access until payment is received

  • Suspend or restrict access to the client portal where payment remains outstanding

 

10. CANCELLATION

Where a formal Service Contract exists, that contract governs cancellation.

In all other cases:

  • Safe Experts Ltd will take reasonable steps to mitigate losses where possible

  • Cancellations must be made in writing

  • Safe Experts Ltd reserves the right to charge for losses incurred, including:

    • Non-refundable materials purchased

    • Travel and accommodation costs

    • Reserved time and labour

    • Preparation and administration costs

    • Loss of opportunity where the booking cannot be replaced

Late cancellations (typically within 14 days) may be charged up to 100% of the agreed fee where losses cannot be mitigated.

 

11. LIMITATION OF LIABILITY

 

Scope of Services

Safe Experts Ltd shall not be liable for matters outside the agreed scope of services, including hidden defects or risks not reasonably apparent during the provision of services. 

Safe Experts Ltd shall not be liable for any failure arising from inaccurate, incomplete, or misleading information provided by the client.

 

Liability Cap
Safe Experts Ltd’s total liability, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the client for the relevant services under these Terms or any applicable agreement.

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Exclusion of Indirect Loss

Safe Experts Ltd shall not be liable for:

  • Loss of profit

  • Loss of revenue

  • Loss of business

  • Loss of goodwill

  • Indirect or consequential losses

 

Compliance Responsibility
Clients remain legally responsible for compliance with relevant legislation at all times. Risk assessments and related documentation are advisory in nature and do not remove or replace the client’s legal duties under applicable legislation.

 

Non-Excludable Liability

  • Death or personal injury caused by negligence

  • Fraud

  • Any liability which cannot lawfully be excluded

 

12. THIRD PARTY RELIANCE

Documentation and reports are prepared solely for the use of the client. Safe Experts Ltd accepts no liability to any third party relying on such documentation.

 

13. FORCE MAJEURE

Safe Experts Ltd shall not be liable for delay or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to severe weather, government restrictions, industrial action, or supplier failure.

 

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

Safe Experts Ltd reserves the right to modify or update its services and website content without prior notice.
© 2026 Safe Experts Ltd. All rights reserved.

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