Terms and Conditions

1. ABOUT THESE TERMS

These Terms and Conditions govern:

Use of the Safe Experts Ltd website
Use of Safe Experts Ltd services
Collection and processing of personal data in connection with the agreed services

By using this website or engaging Safe Experts Ltd, you agree to be bound by these Terms. Any business engaging Safe Experts Ltd is referred to in these Terms as the “Client”. All content on this website, including text, graphics, training materials, documentation and other intellectual property, belongs to Safe Experts Ltd unless otherwise stated. Content must not be copied, reproduced, distributed or used for commercial purposes without prior written consent.

Content on this website is provided for general information only and does not constitute professional advice. Professional advice is provided only where services are formally engaged by Safe Experts Ltd.

2. BUSINESS CUSTOMERS ONLY

Safe Experts Ltd provides services exclusively to businesses.

By requesting or engaging the services of Safe Experts Ltd, you confirm that you are acting in the course of business and not as a consumer.

3. CONTRACTUAL HIERARCHY

Where a separate written or signed Service Contract is in place, that Service Contract shall take precedence over these Terms and Conditions.

4. SERVICES

Safe Experts Ltd shall exercise reasonable skill and care in the delivery of all services.

Documentation Preparation

Documentation prepared by Safe Experts Ltd:

Is based on the agreed scope of services
Reflects the conditions observed and information made available at the time
Is advisory in nature and does not remove, transfer or replace the Client’s legal responsibilities
Does not constitute a guarantee of ongoing compliance

Safe Experts Ltd shall not be responsible for changes in conditions, changes in the use of premises, inaccurate or incomplete information provided by or on behalf of the Client, or failure to implement recommendations.

Safe Experts Ltd reserves the right to refuse access to any area where unsafe practices, dangerous conditions or inadequate controls are identified and shall not proceed until the conditions have been made safe.

Training

On-site and online training delivered by Safe Experts Ltd:

Is based on the agreed scope of services
Reflects the type of premises and information made available at the time
Is subject to the maximum number of attendees specified in the quotation, booking confirmation or Service Contract

Safe Experts Ltd reserves the right to decline the participation of any individual where, in its reasonable opinion, the training is not suitable for that individual. The Client shall be responsible for nominating a suitable alternative.

5. CLIENT RESPONSIBILITIES FOR SERVICE DELIVERY

Clients must:

Provide site procedures, pre-visit questionnaires and any required supplier set-up information
Provide accurate and complete information
Provide access to premises and records
Provide suitable meeting rooms, training rooms, facilities and any other arrangements reasonably required for the delivery of the agreed services
Ensure that relevant persons are available to provide the information required for the agreed services
Ensure submission of required consent forms
Ensure nominated employees are available for the duration of the training
Pay all fees in accordance with the agreed payment terms

Safe Experts Ltd may cancel or suspend services, or restrict or revoke access to online documentation or online services where the Client breaches these Terms.

6. DATA PROTECTION, PRIVACY & SECURITY

Safe Experts Ltd and the Client shall each comply with their respective obligations under applicable UK and EU data protection legislation.

Safe Experts Ltd and the Client shall each be responsible for the personal data they control and for meeting their respective data protection obligations. The parties’ roles will be determined by the nature of the relevant processing and applicable data protection legislation.

Safe Experts Ltd may collect and process information provided directly by an individual or by or on behalf of the Client. This may include names, job titles, company names, company addresses, contact details and any service-related information reasonably required for the provision and administration of the agreed services.

Where reasonably necessary for the agreed services, Safe Experts Ltd may also collect and process limited health, mobility or accessibility information. This may include information provided through health declarations or required for the preparation of service-related documentation.

Safe Experts Ltd may process personal data for the purposes of delivering and administering the agreed services, maintaining Client records, administering accounts and complying with legal, regulatory, contractual, accounting and insurance requirements.

Personal data will be processed where necessary to take steps before entering into a contract, perform a contract, comply with a legal obligation, pursue the legitimate interests of Safe Experts Ltd in operating its business and providing and administering the agreed services, or where the individual has given consent.

Health, mobility or accessibility information will be processed only where necessary and where the individual has given explicit consent or another applicable legal condition permits the processing.

Safe Experts Ltd shall use personal data only for the purposes described in these Terms. Safe Experts Ltd does not sell personal data or use personal data to send unsolicited marketing communications.

Personal data will not be disclosed unless reasonably necessary for the agreed services or required by law. Where personal data is processed outside the United Kingdom or European Economic Area, appropriate safeguards will be used. Safe Experts Ltd is responsible for its use of personal data. Data protection enquiries should be submitted to info@safexperts.co.uk.

Client Responsibilities

Clients are responsible for ensuring that any information shared with Safe Experts Ltd is lawful, accurate and does not breach any data protection, confidentiality or other legal obligations. Where the Client provides information relating to employees, contractors or other individuals, the Client remains responsible for informing those individuals that their information may be provided to and processed by Safe Experts Ltd. The Client is responsible for:

Ensuring that documentation provided by Safe Experts Ltd, including email attachments and electronic access links, is kept secure and made available only to the intended recipients
Ensuring that portal access is provided only to suitable authorised users
Maintaining the confidentiality of portal access details and login credentials
Ensuring that contact details, authorised recipients and portal access are kept up to date when a person changes role or leaves the Client’s organisation ·
Notifying Safe Experts Ltd promptly if login details or electronic access links are disclosed, compromised or accessed without authorisation

Safe Experts Ltd may suspend or revoke access where misuse, unauthorised access, a security risk or a breach of the Client’s data protection or confidentiality obligations is identified.

Information Retention

Safe Experts Ltd shall retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, regulatory, contractual, insurance and record-keeping requirements. The appropriate retention period will depend on the nature of the information, the agreed services and any applicable legal or insurance requirements. Information may be securely deleted or anonymised when it is no longer reasonably required.

Individual Rights

Individuals may have rights over their personal data, including the right to request access, correction, deletion, restriction or transfer, to object to certain processing and to withdraw consent where applicable. These rights may be subject to legal conditions or exemptions. Requests should be submitted to info@safexperts.co.uk.

Information Security

Safe Experts Ltd shall maintain reasonable technical and organisational measures designed to protect personal data and confidential information against unauthorised access, accidental loss, misuse, alteration, disclosure or destruction. Measures may include password-protected or member-only access, user access controls, secure cloud storage, system security controls, software updates and backup arrangements. Access to Client information shall be restricted to those persons who reasonably require access for the provision and administration of the agreed services. Documentation and information may be stored, transmitted and delivered electronically. However, no electronic system or method of transmission can be guaranteed to be completely secure.

The Safe Experts Ltd website and the Safe Experts Portal use essential cookies and similar technologies required for website security, session management, member authentication, portal access, fraud prevention and website functionality. These cookies are necessary for the website and the portal to operate securely and correctly. Safe Experts Ltd does not use cookies for advertising, behavioural tracking or analytics. Consent is not required for these essential cookies. Information about these cookies is provided so that website visitors understand how cookies are used. Disabling essential cookies through browser settings may prevent parts of the website or the portal from functioning correctly.

7. INTELLECTUAL PROPERTY

All materials produced by Safe Experts Ltd remain the intellectual property of Safe Experts Ltd. Clients are granted a non-transferable licence to use documentation and other materials provided by Safe Experts Ltd for their internal compliance purposes only. Materials must not be copied, reproduced, resold, distributed, published or used outside the Client’s organisation without the prior written consent of Safe Experts Ltd.

8. GOODS OR MATERIALS

Where goods or materials are supplied:

Risk passes upon delivery
Title remains with Safe Experts Ltd until payment is received in full

9. FEES & PAYMENT

All fees are in GBP and exclusive of VAT.

Payment terms are 30 days unless otherwise agreed.

Overdue payments shall accrue interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Safe Experts Ltd reserves the right to suspend access to online services or withhold services and documentation while payment is overdue.

10. CANCELLATION

Where a formal Service Contract exists, that contract governs cancellation.

In all other cases:

Safe Experts Ltd will take reasonable steps to mitigate losses where possible
Cancellations must be made in writing

Safe Experts Ltd reserves the right to charge for losses incurred, including:

Non-refundable materials purchased
Travel and accommodation costs
Reserved time and labour
Preparation and administration costs
Loss of opportunity where the booking cannot be replaced

Cancellations made within 14 days of the agreed service date may be charged up to 100% of the agreed fee where the resulting losses cannot reasonably be mitigated.

11. COMPLAINTS

Service Complaints

Safe Experts Ltd aims to provide a professional and responsive service. Any concern or complaint relating to the services provided should be submitted as soon as reasonably possible to info@safexperts.co.uk. Service complaints will be reviewed in accordance with the Safe Experts Ltd Complaints Procedure. A copy of the procedure is available upon request. Where a complaint cannot be resolved through the Complaints Procedure, the parties may pursue any rights or remedies available under the applicable Service Contract or by law.

Data Protection Complaints

Any concern or complaint relating to the collection, use, storage, disclosure or security of personal data should be submitted to info@safexperts.co.uk so that Safe Experts Ltd can investigate and respond. Individuals also have the right to raise a data protection complaint with the Information Commissioner’s Office in the United Kingdom, the Data Protection Commission in the Republic of Ireland or another relevant data protection supervisory authority.

12. LIMITATION OF LIABILITY

Scope of Services

Safe Experts Ltd shall not be liable for matters outside the agreed scope of services, including hidden defects, concealed conditions or risks that were not reasonably apparent during the provision of services.

Documentation prepared by Safe Experts Ltd is based on the information made available and the conditions observed at the relevant time. It does not constitute a guarantee that incidents, accidents, enforcement action, prosecutions, claims, losses, business interruption or other adverse events will not occur.

Liability Cap

Subject to the Non-Excludable Liability provisions below, Safe Experts Ltd’s total aggregate liability arising out of or in connection with the agreed services shall not exceed the total fees paid by the Client for those agreed services.

Third Party Claims

Safe Experts Ltd accepts no responsibility for losses arising from actions, omissions or decisions taken by third parties, including enforcing authorities, insurers, the Client’s contractors or employees, or other organisations outside the control of Safe Experts Ltd.

Non-Excludable Liability

Nothing in these Terms and Conditions shall limit or exclude liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability which cannot lawfully be excluded or limited under applicable law

13. THIRD PARTY RELIANCE

Documentation and other materials are prepared solely for the use of the Client. Safe Experts Ltd accepts no liability to any third party relying on them.

14. FORCE MAJEURE

Safe Experts Ltd shall not be liable for any delay in performing, or failure to perform, any obligation under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, flood, fire, epidemic, pandemic, government action, changes in law, industrial disputes, interruption of utilities, cyber incidents, transportation disruption, supplier failure, acts of terrorism, civil unrest or other events beyond its reasonable control.

Where such circumstances continue for an extended period, Safe Experts Ltd reserves the right to reschedule, suspend or terminate the affected services without liability.

15. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

16. CHANGES TO THE TERMS

Safe Experts Ltd may update these Terms and Conditions from time to time. The latest version will be made available on the Safe Experts Ltd website. Changes will not affect services already contracted unless agreed with the Client or required by law.

Last updated: September 2026

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