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Terms and Conditions

This web site is owned and operated by SAFE Experts Ltd herein referred to as "we", "us", "our", or “the Company”. By using this website, you approve that you have read, understood, and agree to be bound by these Terms and Conditions. The company shall not be liable due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

All Products and Services supplied by or on behalf of SAFE Experts Ltd are sold to the Customer on these Terms and Conditions. Safe Experts reserves the right to change or improve its products and to make changes in the content without the obligation to notify any person or organisation of such changes or improvements. All Products and Services are governed by these Terms and Conditions. However, the Terms and Conditions governing any services and products will be those in effect at the date of your order. If your order a service or product after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your order. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

By confirming your order, you automatically agree to our Terms and Conditions. If your order is accepted, then these Terms and Conditions are the binding purchase contract, and we will supply the Products and Services to you in accordance with these Terms and Conditions.

If your order includes a mutually agreed and signed contract, then you will also be bound by those Terms and Conditions laid out in the contract. The terms and conditions in your signed contract may supersede these terms and conditions.

General Data Protection Regulations

On confirming your order, the data that we hold about your organisation; includes the name, email address, phone number and contact names.
The basis for holding this information is ‘Contractual’ because we need this information to be able to trade with you.

Any information that we hold about your organisation and / or the persons in your organisation in relation to your order is confidential and we do not share any of the data unless:

a) any sub-contractor or supplier

b) any government or other authority or regulatory body

to such extent only as is necessary for the purpose contemplated but not limited to the provision of the services or as required by law. In each case we shall first inform you to that information. The customer has the right to know what information we hold about you; to obtain this information please contact us. You can request to alter or delete any data and we will comply legally appropriate.

Prices and Payment

All prices are in UK Pounds and are exclusive of VAT which will be charged, where applicable, at the current rate. The price of the services and products will be as quoted at the time of your order. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed by us. Payment shall be settled within thirty days unless agreed otherwise and all prices given are Ex-Works exclusive of value added tax or any other taxes, levies or duties which shall be borne by the Customer unless otherwise stated. The Company reserves the right to charge interest on any payment not made within thirty days of invoice or the otherwise agreed date. The level of such interest charges shall not exceed five percent above the prevailing Bank of England basic rate. Payment must be made by bank transfer to the bank details provided on the invoice.

Sales of Services and Products

The Company will only accept and confirm orders if the order is made in writing and emailed to the point of contact with the relevant information to process the order. Confirmation of the Order, and the invoice shall be emailed to the addresses provided. The requirements for delivery of an order shall be included in the order confirmation. We reserve the right to cancel or reschedule an order at any time, without incurring additional liability to the Customer. In such circumstances, the Company will offer (at its sole discretion) alternative delivery dates, a full refund, or a credit note.

Quotations which are not accepted by the Customer within 14 days from the date thereon are subject to confirmation by the Company. Estimated Quotations do not constitute the final cost and may be altered or withdrawn. Products installed by the Company are deemed completed after the final test has been carried out and the product will thereafter be the entire responsibility of the Customer.

We undertake to rectify any defects, which are accepted by us under either poor workmanship or from faulty products guaranteed under the warranty of the products’ manufacturers, provided that:

  1. Immediate notice of the defect is given in writing to us

  2. The defective products are returned to us (carriage paid) within twelve months of the date of sale

  3. The equipment has been serviced/maintained by us

Sub-Contractors may be assigned to any of the services provided. Accidental damage, malicious damage, and misuse of equipment is not covered under any warranty. We do not accept liability for indirect or consequential loss. The Customer shall accept delivery of products and provide suitable protection for all materials delivered. The delivered products, whilst remaining the property of the Company until paid for in full, shall be at the risk of the Customer after its entry upon the premises specified by the Customer and the Customer shall indemnify the Company in respect of any loss sustained thereafter.

The title to the goods sold to the Customer shall not pass to the Customer until they have been unconditionally paid for in full and until such payment is received, the Company reserves the right to gain entrance to any premises to retake possession of its own goods. Every effort will be made to meet anticipated delivery / installation dates, however these are estimates only and the Company will not be liable for delays beyond its reasonable control. The Company reserves the right to deliver services or products by instalments in such quantities as the Company may reasonably decide.

Delivery of Training, Consultation and Professional Services shall be in accordance with current relevant Government Guidelines and Regulations. The Company shall make every effort to ensure the currency, accuracy and reliability of the information contained in its training, consultation and professional services. However, SAFE Experts Ltd will not be held responsible for any form of loss occurring due to the use of, or reliance upon the information provided. The Customer must ensure suitable provision of meeting rooms, training rooms and any other relevant requirements to deliver the services. Customers attending practical courses shall be required to complete a Health Declaration Form before attending the practical session. The Company reserves the right to suspend training at any time if customers’ health or safety is of any concern. Certification for products or services, documentation and any other materials will be released upon full payment being received by the Company. Although we aim to provide our products and services to the highest standards neither the Company nor its representatives accept any liability for any inaccuracy in the products and services provided. Arbitration and commercial disputes shall be settled under English Law.
Ownership and Intellectual Property Rights

The Sale of Services and Products (i.e., online, or onsite training courses, course material, risk assessments) does not include the copyrights as part of the Sale. The Services and Products provided are the proprietary property of Safe Experts Ltd. Commercial distribution is strictly prohibited. The Customer shall not sell, transfer, publish, modify, summarise, sublicense, disclose, copy, record audio or video of training courses or reproduce in any form or in any media, for any purpose without the express prior written consent of the Company. Permission is granted to download and distribute copies of documentation or materials for the intended use only and to the intended parties only, and provided that such copies must contain the complete content of the documentation or materials.


The DSEAR/ Atex / Fire Risk Assessments shall include an assessment of the risk of only in respect of the following systems (if in existence) and shall not include actual testing of the equipment, wiring, installation or any other working part of any such systems: (a) The fire alarm system; (b) The emergency lighting system (but not the ordinary lighting or wiring system); (c) The sprinkler system; (d) The smoke vent extractor system; (e) The dry riser system; (f) The wet riser system; (g) The fire escape.
In the case of Premises in multiple occupancy whether residential or commercial, the Consultancy Service shall not be in respect of the tenanted or let parts but shall be restricted only to the common parts.
Further, Safe Experts shall not advise, inspect or comment upon any activity, use, product therein, or building or part thereof, that is stated in Safe Experts proposal for the relevant Consultancy Service as being an Item Outside the Contract or outside the scope of the service. The contents of any advice provided as part of the relevant Consultancy Service shall always be in writing and Safe Experts shall not be liable for any oral advice given. Where applicable, Safe Experts Consultancy Service will also be provided as per Safe Experts’ relevant Method Statement.

Cancellation and Amendments

If an error has been in an order and the order needs amending or cancelling, the customer must contact the Company by email.

The charge of cancelling your order is fifty percent of the invoice value, and any costs incurred up to the date of cancellation. Any other material specifically required may also be subject to cancellation charges to the full cost of the material.

The charge of amending your order may also be subject to cancellation charges to the full cost of the material.

The charge of changing the delivery date of your order ma may also be subject to cancellation charges to the full cost of the material.

The minimum charge of changing the delivery date of your training, consultancy, or professional services is £100 plus VAT if the request is made 30 days prior to the booked date. If the request is made within the 30 days, the standard charge will be £399 plus VAT.

Force Majeure

The Company shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, natural disasters, terrorism, strikes, delay caused by transport disputes, failure to deliver a service on an agreed date caused by a death in the Company’s representative’s family, illness, Government edict or regulation. The Terms and Conditions have been updated on the 29th of February 2024.

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